Sizing and fit is subject to vary occasionally between brands, so please use this information as a general guide, ensuring you take into consideration any additional details listed in each products size/fit description. It's there where you can find the materials and if an item is loose-fitting, snug etc. If you are in between sizes and still unsure, please contact us.
The Out Lane offers FREE standard delivery with tracking for all domestic orders over $100. Orders under $100 incur a flat rate fee of $8.95. Orders are dispatched within 1 business day of placement and will be delivered approximately between 2 - 4 business days. If delivery has been attempted, your parcel will be left in a secure location or a card will be left for you to collect at your nearest Australia Post office.
Express Post is also available at checkout for $14.95 and is generally next day delivery, however can take up to 2 days for areas outside metropolitan cities. To see if you're within the Express Post delivery network, see here.
Signature on Delivery is an optional extra at checkout that we highly recommend in keeping your parcel safe and secure.
The Out Lane offers FREE standard shipping for all our New Zealand customers on orders over $150 AUD. Orders under $150 AUD incur a flat rate shipping fee of AUD $14.95. Orders can take 3 – 7 business days to be delivered.
Express Post is also available for $39.20, taking between 2 - 3 business days.
International customers can also enjoy our FREE standard shipping on all orders over $250 AUD. Orders under $250 AUD incur a flat rate shipping fee of AUD $21.95. Orders can take 5 – 15 business days to be delivered, depending on your location and proximity to a major city.
Express International Post is also available, cost dependent on your location which is calculated at checkout. This shipping method takes between 3 - 7 business days.
Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.
Please note at this point in time The Out Lane does not ship to Russia. We apologise for any inconvenience.
We want you to love every purchase from THE OUT LANE and understand it can be difficult to know how a piece will fit without trying it on. If you are not 100% satisfied with your purchase, simply follow our simple 3 step return process below.
We accept returns within 14 days from the date of delivery (28 days for international orders), for credit note, exchange or a refund, (original shipping charges not included).
Please note we cannot offer exchanges/credit note or refunds on items purchased on sale or with a discount code.
FILL IN YOUR 'RETURNS FORM'
Included in your parcel, you will find our 'Returns Form', where all details are required to be filled in so we can process the return smoothly on our end and help you get hold of your perfect item.
ENSURE YOUR ITEM(S) FIT THE CRITERIA
Item(s) to be returned must be:* + Unworn, unused and unwashed + Have original tags still attached *THE OUT LANE reserves the right to reject any return that does not fit the above requirements. Items will be inspected upon return to determine if they are still in original condition. Signs of wearing such as smells of perfume or dry-cleaning, marks from make up or tan will not be considered acceptable so please take great care when trying an item on if it's possible you may wish to return it. Items that are not received in their original condition will be returned to the customer.
Package your item(s) and send to our mailing address: THE OUT LANE, PO BOX 1056, BUSSELTON WA 6280
Although we check all garments carefully before dispatching, in the unlikely event you have received a faulty item, please email us at email@example.com so we can help resolve the issue for you as soon as possible.